Returns Policy

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Returns

If for any reason you are unhappy with your purchase of Chai we will replace it or refund the purchase price.

Please ensure that you contact us within 7 days of receipt of our product by calling 02 66534150 or email rainbow@chai.com.au and we will make arrangements for your preferred option of replacement or a full refund.

We will ask you to return your purchase to PO Box 72, Repton, NSW, 2454, together with a receipt or proof of purchase. We will process any refunds through PayPal as quickly as possible

Shipping

You will need to pay the shipping costs for returning your purchase.

Please note, the time taken for any replacement product to reach you will vary depending on where you live.

If you are shipping an item over $75.00 in value, we recommend that you consider using a trackable shipping service and/or buying shipping insurance. We can’t guarantee that we will receive your returned item.

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